Refunds

If something isn't right

Last updated November 3, 2026

We want every book to arrive just as you hoped. If it doesn't, write to [email protected] with your order number (it is in your receipt) and we will make it right.

Printables (digital downloads)

• Because a download can't be sent back, we don't offer refunds when you have simply changed your mind once a file has been downloaded.
• If a file won't open or print properly, or isn't what the page described, tell us within 30 days. We will fix it or send a replacement, and if we can't, we refund you in full.
• If you were charged twice, or bought the same printable twice by mistake, we refund the extra payment.

Printed books

• Printed books are made to order for you, so we can't take them back for a change of mind.
• If a book arrives damaged or misprinted, send us a photo within 30 days of delivery and we will reprint it or refund you, whichever you prefer. You don't need to send the book back.
• If a book hasn't arrived after the delivery time shown at checkout, tell us and we will chase it with the printer, then reprint or refund it if it is lost.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. They are sent within five business days of our agreeing them; your bank may take a few more days to show them. A refunded printable's download links stop working.

Bought on Etsy or Amazon?

Those orders are refunded through the shop you bought from, under its rules. We are still happy to help with a faulty file or book: write to us.